Connect Open Phone to Shift so you can merge all your web apps into your browser
Download ShiftWhat is Open Phone?
Open Phone (rebranded as Quo) is a cloud-first VoIP system for startups and small-to-medium teams that need a shared phone presence across devices. It offers calling, business SMS/MMS, shared numbers, voicemail-to-text, call recording, transcriptions, and AI features like call summaries and an AI receptionist (Sona). You can port numbers or buy local, toll-free, and Canadian numbers, and integrate with HubSpot, Salesforce, Slack, Zapier, and Make. Plans include HIPAA support on qualifying tiers and a trial. It’s used by sales, support, and operations teams across the US and Canada and works alongside your other Shift apps for tighter workflows.
How Open Phone works in Shift
Adding Open Phone to Shift centralizes your calling and texting in one persistent workspace so you stay signed in to multiple accounts and numbers without juggling browser profiles. Use Multi-Account to keep personal and work numbers separate or manage several team accounts, which helps agencies and multi-location businesses. Create a Space for sales, support, or on-call routing to group shared inboxes, SMS threads, and call logs, and run Open Phone side-by-side with your CRM or ticketing app. Shift preserves sessions and notifications, reduces tab clutter, and makes call recordings, open lines, and AI summaries easy to access for follow-up.
Alternatives to Open Phone
- RingCentral — A scalable unified communications provider noted for extensive third-party integrations and a broad set of telephony and UC features.
- Dialpad — A communications platform that emphasizes AI and automation for call transcription, real-time insights and agent assist.
- Grasshopper — A virtual phone system aimed at small businesses and entrepreneurs, focused on simple setup, business numbers and business texting.
FAQ
1. What is OpenPhone pricing?
Open Phone offers tiered pricing based on features and seat counts; plans vary by number types, AI features, and compliance options. Check their website for current monthly and annual rates and a 7-day trial.
2. How does OpenPhone work?
Open Phone runs as web, desktop, and mobile apps that route calls and texts over VoIP, lets teams share numbers, and integrates with CRMs for contact syncing and automation. It also includes voicemail-to-text, call recording, and AI summaries for faster follow-up.
3. Does OpenPhone have a free version?
Open Phone does not have a permanently free tier but typically offers a free trial so teams can evaluate core features before subscribing. Feature limits and availability depend on the chosen plan.
4. Does OpenPhone give you a phone number?
Yes—Open Phone lets you purchase local, toll-free, and Canadian numbers, and you can port existing numbers into the service. Numbers can be shared among teammates and configured with routing, auto-attendants, and ring groups.
