Connect Missive to Shift so you can merge all your web apps into your browser
Download ShiftWhat is Missive?
Missive is a collaborative team inbox and email client designed for teams that manage shared communication across email, SMS, WhatsApp, social channels, and other messaging tools. It combines shared inboxes with internal team chat so coworkers can discuss, assign, and respond to conversations without moving between separate apps.
Core features include shared inboxes, internal comments and chat, shared drafts, conversation assignments, tasks, rules and automations, analytics, and integrations with tools such as Gmail, Outlook, Google Drive, Dropbox, Pipedrive, Trello, and Zoom.
Missive also includes AI tools for drafting replies, summarizing conversations, translating messages, creating custom prompts, and automating workflows. Teams can use Missive AI credits or connect supported external AI providers using their own API keys. Security and administration features include SOC 2 Type II compliance, user roles and permissions, SAML SSO on higher-tier plans, and IP restrictions.
How Missive works in Shift
Adding Missive to Shift keeps your shared inboxes alongside the other tools involved in customer communication, sales, and team collaboration. Add Missive to a dedicated Space with your CRM, project-management tools, calendar, cloud storage, or other business apps so related conversations and work stay organized together.
If you manage multiple Missive accounts or organizations, Shift lets you keep them accessible alongside one another without repeatedly signing in and out. This can be especially useful for agencies, consultants, or teams working across separate brands or client accounts.
Pair Missive with tools like Pipedrive, Trello, Google Drive, Dropbox, or your preferred CRM so you can move between conversations and the supporting information behind them without digging through a crowded collection of browser tabs.
Alternatives to Missive
- Front — A collaborative inbox and customer-operations platform focused on shared communication, routing, analytics, and workflow automation. Front is a strong alternative for larger support or sales teams that need more advanced operational controls and reporting.
- Help Scout — A customer-support platform built around shared inboxes, knowledge bases, customer profiles, and reporting. Help Scout is a good alternative if your main goal is delivering customer support through an email-like interface.
- Hiver — A Gmail-based customer service and shared inbox platform that adds assignments, internal notes, automation, and collaboration directly to Google Workspace. Hiver is a good alternative if your team wants shared-inbox functionality while staying closely tied to Gmail.
FAQ
1. How much does Missive cost per month?
Missive currently offers Starter, Productive, and Business plans. When billed annually, Starter is $14 per user per month, Productive is $24 per user per month, and Business is $36 per user per month. Missive also offers a 30-day free trial, and monthly billing is available at higher rates.
2. What is Missive software used for?
Missive is used to manage shared communication across email and messaging channels. Teams can assign conversations, collaborate internally, share drafts, create tasks, automate repetitive actions, and respond to customers or clients from a shared workspace.
3. Does Missive have AI features?
Yes. Missive includes AI tools for drafting messages, summarizing conversations, translating content, generating replies, and creating AI-powered automation rules. Teams can use Missive AI credits or connect supported AI providers with their own API keys.
4. Does Missive support WhatsApp and SMS?
Yes. Missive supports WhatsApp as well as SMS through Twilio, along with channels such as Messenger and Instagram. Availability may depend on your integrations and plan.
5. Can I use multiple Missive accounts in Shift?
Yes. Missive is available in the Shift Apps Directory, and Shift can help you keep multiple Missive accounts or workspaces accessible alongside one another without repeatedly signing in and out.
6. Does Missive integrate with CRM and productivity tools?
Yes. Missive supports integrations with tools such as Pipedrive, Trello, Google Drive, Dropbox, Zoom, Google Meet, and other business apps. Its Productive and Business plans also include broader external integrations and API access.
