Connect LiveChat to Shift so you can merge all your web apps into your browser
Download ShiftWhat is Livechat?
If you need to engage visitors, qualify leads, answer questions, and guide purchases, LiveChat provides an AI-driven customer service platform that embeds a customizable chat widget on your site for real-time text conversations plus optional voice, video, or screen sharing. Agents get canned responses, message sneak-peeks, file sharing, chat transfer, and conversation history to handle concurrent chats. LiveChat layers automation with chatbots and an AI Copilot for reply suggestions and summaries, offers reporting and analytics, supports multichannel messaging, provides APIs and SDKs, includes security controls and optional HIPAA support, integrates with commerce and analytics platforms, and offers a 14-day free trial without a credit card.
How Livechat works in Shift
Adding LiveChat to Shift centralizes customer conversations alongside your daily tools so you can respond faster without juggling windows or tabs. You can keep multiple LiveChat accounts signed in at once, which helps agencies, multi-store merchants, and support teams that manage separate brands or environments. Create a dedicated Space that groups LiveChat with your CRM, help docs, analytics, and sales apps so agents switch context without rebuilding layouts. Use side-by-side views to monitor chats while pulling order details or sending billing links, pin recurring workspaces for peak hours, and rely on session persistence and integrations to reduce sign-in churn, preserve context, and route Smart Links to the correct LiveChat session—streamlining workflows and lowering response times.
Alternatives to Livechat
- Tidio — An all-in-one customer service platform for SMBs combining live chat, chatbot automation and multi-channel messaging designed for quick setup and affordability.
- Jotform AI Agents — An AI-first offering that builds AI agents to automate customer interactions and workflows across channels.
- Target First — A vendor focused on generative AI chatbots for customer engagement and support.
- Freshdesk — A broader customer support platform offering ticketing, shared inboxes, automation and multichannel support suitable for scaling support operations.
FAQ
1. How much does LiveChat cost?
LiveChat offers tiered plans based on features and agent seats, plus add-ons for ChatBot and priority support; pricing can change, so check LiveChat’s website for current rates and the 14-day free trial details.
2. What is a LiveChat feature?
LiveChat includes a customizable chat widget, canned responses, transfer and routing tools, AI Copilot suggestions, chatbots, multichannel messaging, and analytics dashboards.
3. How much does a LiveChat agent cost?
Agent cost depends on your plan and number of seats; plans are typically billed per agent per month, with discounts for annual billing and different feature sets per tier.
4. What is LiveChat?
LiveChat is a customer messaging platform that enables live website chats, automation, AI-assisted replies, and multichannel support to help businesses engage visitors and handle support or sales conversations.
5. How does Live chat work?
A chat widget is installed on your site to accept visitor messages; agents or bots respond in a web app, and chats can be routed, escalated, or passed to other channels while analytics capture performance and conversion data.
