Connect IT Glue to Shift so you can merge all your web apps into your browser
Download ShiftWhat is IT Glue?
IT Glue is a cloud-based IT documentation and knowledge management platform built for managed service providers (MSPs) and internal IT teams. It organizes client information, configurations, assets, credentials, runbooks, checklists, and standard operating procedures (SOPs) into structured documentation with relationships between related records.
IT Glue includes encrypted password management, documentation templates, automated discovery, PSA and RMM integrations, an API, audit and access controls, and MyGlue for sharing selected information with clients. Relationships between organizations, configurations, contacts, passwords, and documents let technicians move between connected records when troubleshooting or maintaining a client environment.
How IT Glue works in Shift
Adding IT Glue to Shift lets you keep documentation next to the operational tools used to manage the same clients. Add IT Glue as an app from the Shift sidebar, then create a Space that groups it with your PSA, RMM, ticketing system, monitoring dashboard, email, and other tools used for a particular client or workflow.
For example, when handling a support ticket, open the client's IT Glue organization and use its linked relationships to move from a configuration record to the relevant password vault entry, SOP, or runbook. Keep the IT Glue record next to the ticket or monitoring page using side-by-side views so you can reference documentation while investigating the issue. For recurring maintenance, pin IT Glue and related apps to the Space so the same tools are available from their app tiles.
Shift's multi-account functionality can keep separate IT Glue organizations or accounts signed in at the same time when your role requires access to different environments. You can also create a separate Space for MyGlue when working with client-facing documentation and portals. Focus Mode can limit the active workspace to the client or incident you're working on, while session persistence keeps your signed-in tools available after restarting Shift.
Alternatives to IT Glue
- Hudu — An IT documentation and knowledge management platform for MSPs and IT teams that provides structured documentation, asset tracking, password management, client portals, and integrations; consider Hudu when you need an MSP-focused documentation system with different hosting or deployment options.
- IT Dock — An MSP-focused documentation platform designed around IT documentation and client information management; consider IT Dock if straightforward onboarding and pricing are priorities. Check its current plans for available features and limits.
- ITFlow — A free, open-source, self-hosted platform that combines IT documentation with lightweight PSA, ticketing, asset, contact, and credential management; consider ITFlow when self-hosting and control over your deployment are important.
- N-able Passportal — A password and privileged-access management platform designed for MSP workflows, with credential management, documentation capabilities, and integrations within the N-able ecosystem; consider Passportal when credential management is a primary requirement or your team already uses N-able products.
- SyncMonkey — An MSP documentation platform with documentation, password management, asset and license tracking, and other workflow features; consider SyncMonkey when evaluating IT documentation platforms for smaller MSPs or teams. Pricing and feature availability should be checked against its current plans.
FAQ
1. How much does IT Glue cost?
IT Glue uses subscription pricing based on the selected plan, users, and included capabilities. Pricing and packaging can change, so check IT Glue's current pricing information or contact its sales team for a quote based on your organization's requirements.
2. What does IT Glue do?
IT Glue stores and organizes IT documentation such as organizations, configurations, assets, passwords, contacts, SOPs, and runbooks. Its relationship system links related records so, for example, a technician can open a server configuration and find its associated credentials, documentation, contacts, or procedures without searching through separate systems.
3. What are some good alternatives to IT Glue?
Common alternatives include Hudu for MSP documentation and password management, IT Dock for MSP-focused documentation, ITFlow for open-source self-hosted documentation, N-able Passportal for credential-focused MSP workflows, and SyncMonkey for documentation and asset management. The best fit depends on hosting requirements, integrations, password management, pricing, and the PSA or RMM tools your team already uses.
4. How does MyGlue work?
MyGlue provides client-facing access to selected information managed through an IT Glue environment. MSPs can use it to give authorized client users access to shared passwords, documents, processes, and other permitted information without providing access to the MSP's full IT Glue environment. Availability and included functionality depend on your IT Glue subscription and MyGlue configuration, so check IT Glue's current MyGlue documentation for plan and licensing requirements.
5. Does IT Glue include password management?
IT Glue includes password management capabilities that let authorized users store credentials and connect them with related organizations, configurations, and documentation. Access depends on permissions configured by the IT Glue administrator. For current password-management capabilities and plan requirements, refer to IT Glue's product and pricing documentation.
6. Can I use multiple IT Glue accounts in Shift without repeatedly logging in?
Yes. Shift's multi-account functionality can keep separate IT Glue accounts signed in simultaneously. You can place each account in its own Space alongside the relevant PSA, RMM, ticketing, monitoring, or client tools and switch between those environments from Shift without repeatedly signing out and back in.
