Claims are easy. If you need to have your vehicle repaired, simply call the number provided on your protection plan contract and you will be recommend a reputable shop. If you already have a preferred mechanic that is ASE certified, you can also take your vehicle there. The mechanic will bill the contract provider directly, so the only thing you need to do is pay the $100 deductible.

Extended warranties from most dealers encourage or strongly incentivize you to have any repairs and maintenance on your car performed at the dealership. At Shift, our protection plans work the same regardless of whether you take your car into your local mechanic, a franchise dealership, or even an out-of-state mechanic while on a road trip.

Normal wear & tear and maintenance services are not covered by our protection plans. This includes, but is not limited to, items like spark plugs, batteries, filters, lubricants, hoses and belts, wiper blades, and brake pads.

Also not covered are failures to tire and wheels and cosmetic items like: glass, trim, upholstery, paint, sheet metal, headlights, alignment of body panels, convertible tops, and others.

Full exclusions can be found in the protection plan sample contract.

Most of Shift’s customers choose to finance their protection plans through their auto loan. If you’re not paying with a loan, we also accept ACH wire transfers, or credit/debit cards.

Many cars from Shift still have an original manufacturer warranty. Often, these warranties last for 36,000 miles / 36 months. This means that, as soon as the car’s mileage exceeds 36,000 miles OR as soon as the car has been in service for 36 months, the original manufacturer warranty is no longer valid.

Shift protection plans start immediately after your purchase. If your vehicle is still under factory warranty then you’ll receive some additional benefits while the warranty is still valid (e.g., roadside assistance and trip interruption). The plans ensure you continue to have "as new" coverage when the factory warranty ends.

Yes, you can cancel your protection plan at any point in time. If you cancel during the first 30 days you own your Shift car, you will receive a full refund. If you cancel after the first 30 days, then you will receive a partial, pro-rated refund.