Concierges

What is Shift?

Founded in 2013, Shift is a new way to buy and sell used cars. We combine our software – which provides transparent, fair pricing – with unparalleled customer service with test drives and pick ups delivered to the customer. That’s where you come in.

Concierge Core Responsibilities

Drive to customers’ locations to evaluate and pick up vehicles, conduct test drives, and deliver purchased vehicles
Engage and lead customer experiences at our hubs
Use our app to guide customers through the Shift buying and selling process
Deliver outstanding customer service to each and every customer

Flexible Schedule

We do our best to set a schedule that works well for you. We offer part time and full time positions.

Reliable Earnings

Hourly, bi-weekly pay, starting at $15/hour with performance-based increases and promotional opportunities available for rockstars.

Growth and Development

Gain sales and customer service experience. At Shift, we support each other and work with you to find your track.

Fast Support

You’ll have backup from our dedicated Support Teams. Have questions? They’re there.

Why become a Concierge?

“One of Shift’s core values is ‘Bet on Each Other’ and I can wholeheartedly say that everyone here is a team player. Also, the opportunity for growth is part of the culture – your hard work and effort never goes unnoticed.”

- Maxwell, Field Operations Associate
Shift Los Angeles

Frequently Asked Questions

What are Shift’s requirements?

Must be over 18 years of age with at least 2 years of driving history in the U.S. and have a valid driver’s license
Need to pass a DMV background check with an acceptable driving record
Personal car is not required, but reliable transportation to and from work sites is necessary
Automotive background is not required
Driving manual transmission/stick shift is great, but not required

What is the application process like?

Apply online here. All you need is to submit your resume.
A member of our recruiting team will review your application and reach out to you via email to begin the interview process
You can expect a phone or video interview with a Recruiter, and a final in-person interview with the Concierge Leads
If we decide that you’re a good fit for the role, we run a background check that checks driving record and criminal history.

What are the benefits for full-time?

For full-time Concierges, we provide:

Comprehensive medical, vision, and dental benefits
Snacks and drinks at our hubs
Lunch on a weekly basis

What are the benefits for part-time?

For part-time Concierges, we provide:

Snacks and drinks at our hubs
Lunch on a weekly basis

What are opportunities for growth?

At Shift, we offer Concierges who go above and beyond the opportunities for career growth. We want to reward those who excel, whether it be in aspects of sales or simply delighting our customers.
In addition to pay raises, these Concierges are offered chances to transition to (or work with) other teams with high impact roles – where they can be exposed to new responsibilities and expand their professional skill sets to be huge contributors at Shift and beyond.

How does payment work?

You receive a guaranteed hourly rate with the ability to earn bonus incentives on top.
The bonus performance pay is based on going above and beyond and landing top spots in our monthly Concierge contests.

Do I need driver’s insurance?

As a registered dealership, our company insurance policy covers our Concierge team so you’re protected while driving on the job.

How is Concierge safety considered?

We want our Concierges to feel safe and supported during all transactions both in the field and at our offices. Customers are pre-screened before you meet them and managers approve the time and location of appointment for safety.

Concierges & Drivers

Revolutionize an industry and accelerate your future. Join Shift to change the way people buy and sell their cars.